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FREQUENTLY ASKED QUESTIONS
The original shipping cost is non-refundable. The product is not a quality problem, and we do not bear the return shipping cost.
Log in to my account---My order----Return application----Operate according to the process in the return application.
Sorry, the registered email address of the verified account cannot be changed.
You can click forgot password when logging in to your account and follow the instructions on the website to change your password.
The reissued order will directly generate a new order based on the original order product. If any product is out of stock, the system will directly process a refund for the out-of-stock product and cannot replace you with another product.
The confirmed order cannot add/modify the product content. You need to cancel the delivery order and place the order again.
It may be that the goods you ordered were damaged due to bumps and squeezing during transportation. Please contact customer service firstname.lastname@example.org to apply for a refund or reissue.